TracTuff is growing and the website is seeing an increase in visitors as well as an increase in support questions. I'm happy to answer your questions, but please understand that until I add someone to the team, every question asked, takes me away from pulling, packing, and fabricating orders.
I have assembled two pages (one is picture based and one is info based) to help with many of the common questions that are asked; please read them if the products description leaves you with questions.
- The "FAQ" page
- The "Whats What" page
If you still have questions after reading the product description or either of the two pages above, I welcome you to send an email through the Contact page. I promise, it will be treated as a priority and I will get back to you as quickly as possible!
ETA's!! 98% of products that have any amount of welding involved are MADE to ORDER. This is the only way that I can offer all the intricate details that make the product unique to you and your setup. Unfortunately this also means that there is a wait list... and that wait list is ALWAYS fluctuating. "IF" you need an ETA for a FABRICATED part, please send your request via the contact page.
Please DO NOT request an ETA after you have placed an order! PayPal no longer refunds the PayPal fee, so you will not get this back if you change your mind. In addition to the PayPal fee... I am also reserving the right to collect an internal admin fee to refunds due to time spent processing (entering and/ or refunding), answering email's, phone call's, and DM's WHEN related to cancelled orders tied to ETA's.