TracTuff Consultation & Troubleshooting

Do you have questions related to vehicle cooling and/ or lubrication systems? Have you done your due diligence and still can't find answers? Are you having problems with other companies' products? Do you need advice?

Over the years, I have freely given my time to phone calls, emails, direct messages, forums, groups, and pages. Unfortunately, the internet (a source of FREE information) has way too many people feeling entitled to FREE answers, and I can't keep up with that AND get paid work out the door. The landscape of how I do business has changed, and I can no longer answer all inquiries with the "hope" that those people will honor me with their business.

If you want FREE, I recommend you research the topic on your own. The internet is great if you can sift through the theoretical and practical and know enough to spot and avoid the flat-out garbage advice along the way. 

If you're thinking to yourself that this is BS and that I should be offering some amount of "customer service" leading up to the sale, I agree. However, how much is ultimately for me to decide. At the end of the day... this is a business and my time and knowledge are both valuable.

NOTE: Time goes quickly; your comprehension greatly dictates how much we cover in the time you have. The purchase of consulting time does not entitle you to the conclusion of a conversation. If time has run out, I will politely indicate when time has expired and will either let you purchase additional time, OR I will politely end the conversation. I highly recommend you take the time before our appointment to organize your thoughts/ questions and have a notepad ready. I will NOT recap the conversation in an email. You get one shot to retain the information.

Again, you are paying for my time, and you are entitled to nothing more than that amount of time. If you are using this service to discuss or plan out a custom job, or if the troubleshooting leads to a purchase related to the discussion, I have been known to offer a discount that may partially offset the time you paid for here. 

Thank you for your understanding and professionalism. I will contact you shortly after you make your purchase to set up a date and time that works for both of us.

Robert Green~